Training for specialist departments
General and customer-specific technical English
- Content defined in consultation; see also examples of teaching materials
Office Management
- Essential telephone phrases
- Taking and passing on messages
- Writing business letters and e-mails
- Preparing circulars
- Organising business trips
- Preparing conferences
- Presenting your company
- Welcoming and looking after visitors
- Using varying degrees of politeness
Financial accounting and cost control
- Choice of correct terminology (British vs American English)
- Describing IAS (International Accounting Standards)
- Comparing figures
- Discussing key figures
- Presenting budgets/investment plans
- Discussing balance sheets
- Writing reports
- Suggesting cost-cutting measures
Marketing and sales
- Contacting (potential) new customers
- Describing your products
- Performing product comparisons
- Writing offers
- Conducting successful price negotiations
- Preparing customer visits
- Entertaining customers
- Handling complaints
- Representing your company with confidence at a trade fair
Purchasing
- Formulating inquiries
- Writing specifications
- Comparing offers
- Placing orders
- Preparing business visits
- Visiting suppliers
- Receiving visits from suppliers
- Price negotiations
- Complaints
Human Resources
- Writing acknowledgements of receipt
- Reading and “understanding” CVs
- Conducting initial interviews on the phone
- Talking to foreign colleagues about applicants
- Conducting interviews
- Presenting your company
- Requesting and “understanding” references
- Presenting additional fringe benefits
- Reading and drawing up employment contracts
Research and development
- Presenting your company
- Presenting the product portfolio
- Describing individual products in detail
- Describing experiments and tests
- Making technical/specialist phone calls
- Issuing instructions
- Explaining logical connections
- Gathering information at trade fairs
