Scope of teaching                  Telephoning          Statue of Liberty, New York         Contents of classes: Essential standard phrases Phrases for special situations Taking and passing on calls competently Taking and leaving messages Asking and dealing with questions Recording information Finding out about special wishes Dealing with complaints confidently Ending a call on a positive note    Overview   Quicklink: We offer Please make your choice... Sector-specific technical language Small talk Telephoning Modern correspondence Meetings and negotiations Presentations Human resources Office management Marketing and sales Financial accounting and cost control Purchasing Foreign-language communication training Intercultural training Coaching – one-to-one training -------------------------------------- Overview  Overview
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